We got up early on the Tuesday and headed for The Channel Tunnel but arrived really early which, on the plus side, meant that we left an hour earlier than we were booked giving us more time for the rest of the day. It was around 10:00 when we arrived in France. It was clear roads all the way and we made extremely good time, we were at the hotel not much off midday.
The first room I was not at all happy with. Whilst it matched what we had booked it was not what I was expected. It was the 6th floor, the 6th floor is a smoking OK floor so first downer. The second problem was that it had an adjoining door to the next room, a historical not going to go there! Add to that the view was terrible. Sure it was a lake view but that was about all we could see. As I do I went to the reception and asked for a replacement, then switched my request to an upgrade explaining how special the holiday was to us. They didn’t have anything at that time but told us to come back later. This gave us time to dump the luggage and then head to the parks getting a few rides in and something to eat before heading back to the hotel.
When we checked back they had given us an upgrade to the 8th floor right in the middle with a balcony and a much bigger room too so we were happy bunnies. I think I annoyed the kids a little by complaining but I think they were also happy with the outcome.
The first room I was not at all happy with. Whilst it matched what we had booked it was not what I was expected. It was the 6th floor, the 6th floor is a smoking OK floor so first downer. The second problem was that it had an adjoining door to the next room, a historical not going to go there! Add to that the view was terrible. Sure it was a lake view but that was about all we could see. As I do I went to the reception and asked for a replacement, then switched my request to an upgrade explaining how special the holiday was to us. They didn’t have anything at that time but told us to come back later. This gave us time to dump the luggage and then head to the parks getting a few rides in and something to eat before heading back to the hotel.
When we checked back they had given us an upgrade to the 8th floor right in the middle with a balcony and a much bigger room too so we were happy bunnies. I think I annoyed the kids a little by complaining but I think they were also happy with the outcome.
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